Privacy Policy

1. Information We Collect

Personal information

• Name, email address, phone number, and service address
• Details of the service you request (home size, service type, scheduling preferences)
• Opt-in records and timestamps for communication channels (SMS, email)

Payment information

Bookings and payments are processed by a third-party booking and payment provider. Payment card details are entered directly with that provider; MaidJet LLC does not store full card numbers on this website.

Non-personal information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer communications

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

• Providing, scheduling, and improving our services
• Processing bookings and coordinating with the independent cleaning professionals who perform your service
• Communicating with you about your inquiries, appointments, and (if you opted in) promotions
• Enhancing website functionality and user experience
• Security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text message program

By opting in to our SMS messaging, you agree to receive text messages from MaidJet LLC related to our services, including appointment confirmations and reminders, customer support, follow-ups, and service updates.

Opt-in & consent

• You will only receive text messages if you have explicitly opted in using the consent checkbox on our website forms.
• Promotional or marketing messages are sent only if you also checked the separate marketing consent box.
• We keep timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and other applicable laws.
• Consent to receive text messages is not a condition of purchasing any service.

Opt-out instructions

• Reply STOP at any time to cancel SMS messages.
• You will receive a final confirmation message, and no further messages will be sent unless you opt in again.
• Opt-out requests are processed immediately.

Message frequency & content

• Message frequency varies based on your interactions and bookings with us.
• Messages relate directly to the services you requested or the preferences you selected at opt-in.

Help & support

• Reply HELP for assistance, or contact us at hello@maidjet.com.
• Support is available during regular business hours: Monday – Saturday, 8:00 AM – 5:00 PM.

Carrier information

• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.

SMS data protection statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors in support of our services (such as customer service) is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We apply strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service providers

• Third-party vendors who assist our operations (for example, booking, payment processing, and scheduling)
• Independent cleaning professionals, solely as needed to perform your booked service
• SMS providers and aggregators, solely to deliver messages you consented to receive
• All service providers are required to maintain confidentiality and security

Legal compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business transfers

• In the event of a merger, acquisition, or sale of assets, your data remains protected under this policy

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, other than the aggregators and providers that deliver our text messages.

5. Data Security

We maintain reasonable safeguards to protect your personal information, including encryption of data in transit, access controls, regular security reviews, and breach notification procedures in line with applicable law. No method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember your preferences, improve website functionality, and measure the effectiveness of our services. You can control cookies through your browser settings. Disabling cookies may limit certain features of our website.

7. Your Rights & Choices

• Access, update, or delete your personal information
• Opt out of marketing emails using the “unsubscribe” link in our emails
• Opt out of SMS messages by replying STOP
• Request information about how we process your data
• Withdraw consent at any time for future communications

To exercise these rights, contact us using the details in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, including our booking provider. We are not responsible for their privacy practices and encourage you to review their policies. This policy applies only to information collected by MaidJet LLC.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on this page with its effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

MaidJet LLC
Phone: (623) 323-9596
Email: hello@maidjet.com
Website: maidjet.com

By using our website and services, you consent to this Privacy Policy.